FAQ

How do I know my ring size?

To ensure that your ring fits perfectly, we recommend having your finger sized by a local jeweler and asking for your US ring size. If you cannot make it to your local jeweler you can visit  this website.

Do you do customized work?

Yes, if you are interested in a special design or you have an idea, please email anhjewelry.bcn.nyc@gmail.com with your inquiry and we can discuss it :)

When will I receive my order?

All our pieces are made to order. The production time usually takes between 1-2 weeks. We cannot guarantee and exact shipping date, but as soon as the order leaves, we will send you an email with the tracking information.

Can you expedite my order?

If you need a piece for a specific date, we will do our best to accommodate your request, however, we charge a fee to prioritize your order. Please contact us before placing the oder.

How can I take care of my jewelry?

Sterling Silver

Sterling silver turns black or tarnishes due to a chemical reaction caused by contact with sulfur or hydrogen, which is found in the atmosphere. Some foods or everyday items containing sulfur can cause tarnishing too. The best way to prevent this is wearing your silver jewelry often. The oils in your skin help prevent tarnish.

There are several ways to clean your jewelry like using a cotton cloth and warm water with detergent or a specific cleaning and polishing product. Be careful when polishing delicate chains. We recommend not using polishing cloths as these might break

Gold Plated

How long your pieces last depends on how often you wear it, as well as the PH of your skin, exposure to chemicals, and frequent rubbing again other surfaces. Here are some ways to extend the life of your jewelry:

Wash your hands before putting on or taking off jewelry.

Put on jewelry after you’ve applied lotion, perfume or makeup.

Take off your rings or bracelets before chopping tomatoes or doing dishes.

Don’t swim in your jewelry or wear it when you’ll be sweating.

 

Do you ship internationally?

Yes, we do. Please note that all international orders are final sale.

Can I cancel my order?

Yes, you have 24 hours after placing the order. All our pieces are custom made and once we start the production they cannot be cancelled. If you have any question please contact us before placing the order.

ANH FAQ